(This article comes from UtahPolicy.com. More about the organization will be found at the link below.
by Scott Konopasek
“Civility costs nothing and buys everything.” ~ Mary Worley Montagu
There is a tendency to speak of civility in a political context and to refer to it as “civil discourse.” Without a doubt there is a political speech aspect of civility but to limit civility to politics does not do justice to the importance of the idea and its practice.
To make what I think are important points about civility in the public service arena, I want to leave behind, for a moment, the usage of civility to mean a type of political discourse. I would like to examine the concept of civility as a workplace norm and practice.
I recently heard a radio advertisement that encouraged customers to do business with them because they “treat people